Payment & Return Policy
We gladly accept unwashed, unused items as returns. We will not accept items that have been worn or washed for a return. Clearance items cannot be returned.
If your item has been damaged in some way and you would like to request a refund or replacement, please contact our customer service department for further instruction on whether or not a refund or replacement is possible.
If you’re not absolutely satisfied with your purchase, you may return unused items for a full refund within 14 days of receipt. Return orders over 14 days are available for store credit or exchange only.
Please be aware that our products are hand loomed and there may be some variances in color and some loom inconsistencies. This is normal and to be expected with hand-loomed products. If you feel the product is damaged, please contact our customer service department for further instruction and to arrange a refund or replacement if possible.
Please note that unless we have made a mistake, the customer is responsible for the return shipping fees and will not be reimbursed. All returns (unless we made a mistake) are subject to a 20% restocking fee.
- There is no need to telephone us when sending a return.
- Please include original invoice and/or packing slip along with your order
- Please indicate why the item is being returned, along with a note whether you would like a refund or an exchange on the item.
- Ship your package to us using your choice of shipping carrier (shipping carriers with Tracking Information available are preferred)
- Please notify us by e-mail (Info@linumhometextiles.com) that you are returning your item. Include a reference number (order number) and the tracking information if possible.
Linum Home Textiles, LLC
65 Railroad Avenue,
Ridgefield, NJ, 07657
Linum Home Textiles LLC ("Seller") hereby agrees to sell, and You ("Buyer") hereby agree to purchase, goods of the description and quantity described on the checkout window ("Checkout") and incorporated herein by this reference ("Goods") on the terms and conditions set forth in this Agreement.
Buyer agrees to pay the Purchase Price of the Goods as posted on this website attached hereto.
The total amount of the Purchase Price shall be payable in full by Buyer according to the payment due date stated at Checkout. Any portion of the Purchase Price unpaid past thirty (30) days shall be considered overdue. All amounts past due are subject to a late charge of the lesser of one and one-half percent (1 1/2%) per month (being eighteen percent (18%) per annum) or the highest lawful rate. In addition, Seller shall have the right to pursue any remedies available at law or as provided herein and shall be entitled to reimbursement from Buyer for Seller's costs of collection, including attorney fees, legal fees and costs and disbursements.
Unless otherwise agreed in writing, delivery shall be made in accordance with Seller's shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller's standards and practices.
Seller supplies as its sole warranty the following:
Goods purchased from this website shall be free from defects for a period of 1 year The warranties provided for herein shall be governed by Seller's warranty policies in effect on the date of shipment.
Any product which has 1-3 letter monogram can not be returned.
Any return without RMA (Return Merchandise Authorization) number will not be accepted. Please contact us first to obtain RMA number.
To all of you, from all of us at Linum Home Textiles - Thank you and Happy eCommerce!
Linum Home Textiles Team